Jan
11
The only time to meet SURFspot.nl offline, now at your faculty!
Campus Event is the tour that visits colleges and universities through The Netherlands. The next Campus Event will take place on January 17th. Come find us at the west side of the engineering faculty at TU Delft.
Nov
02
Oct
05
As of today our Lion installation for everything except MacBook Air is finished. We’d like to release them all together but the MacBook Air has some special settings that take a little longer to get right. We expect to be able to release it next week.
So if you have a Mac that’s listed as supported and is not a MacBook Air and you want to get Lion installed, contact your Service Desk to request it!
Aug
31
Webprint is working again!
Webprint works with Lion, you must use smb printing instead of https. you can find the manual here.
If printing still doesn’t work, you should make an VPN connection to the TU Delft. A manual can be found under the system version on the left site
Aug
28
Unfortunate delay
Due to limited resources we are, unfortunately, unable to release our Lion image at the end of August. It will most likely be released at the end of September. I am very sorry for this. I know how many of you would like to quickly upgrade. And I really expected to release our image right around this time. However, we want to release a stable and complete OS X installation and we simply cannot do that at the moment.
There were issues with parts of Microsoft Office, printing issues, stability and overall speed issues in the preliminary test image. Most of these issues have now been resolved.
Test drive
Currently we are test driving and fine tuning the new and improved image on a selected number of computers (if you’d like to help, let us know!) and we expect to be able to release a stable version towards the end of September.
Aug
28
Mac Support in good hands
We have formed the Mac Support Team, ready to resolve all your Mac Support calls, researching and developing new OS X installations and packaging all widely used applications.
Within this team we have split support, development and management. You can see the details about this on the Mac Support Team page. With this dedicated team we will start a new era in Mac Support at the TU Delft.
Improvements
Now this new era will see improvements in our products and services. For instance, through a team of Mac Supporters, as opposed to an individual, we will be able to deliver the same quality of Mac Support to all customers, all the time.
It is our intention to deliver cutting edge self help pages and self service portals, so you can even get help even when we’re not available. And something we intend to take from you is the application installation and the updates-hassle. We’re looking at ways to make all that automatic so you don’t have to worry about it. Eventually, we’ll probably offer a Mac installation that is entirely managed by us. You’ll only have to use it.
Through ongoing conversation with our customers we will constantly refine our products and services to deliver added value to your TU Delft Mac experience.
Calls
One significant change is this: all support calls will have to be registered through the Service Desk.
This will give us the necessary insight in the total amount of calls, the type of incidents and the time it takes us to resolve them. With this insight we can improve our services and justify new initiatives.
Your feedback
If you have any questions or suggestions please don’t hesitate to contact us. It’s only through acting on customer feedback that we can hope to deliver real value.
